RETURNS
Due to safety standards, we do not accept any returns or exchanges on helmets. Please make sure you know your size and fit, and double check all details are correct before ordering. We strongly advise purchasing helmets in-store, so we can help you find the perfect fit.
14 days return period, starting from the date your items are delivered to you. Contact the store via phone 01463 233478, or reply to your order confirmation email to request a return.
The customer is responsible for any return shipping costs. Please use a recorded delivery service.
We do not take responsibility for lost packages or any damages caused in transit during the return shipment.
Items must be returned unused, with tags, manuals, and original packaging in a condition that can be resealed.
Returns must include any free or promotional items included in the original order.
Returns must include all accessories that may have been included with your item(s).
We will not accept any items that appear to have been broken and fixed after delivery.
If the wrong item(s) have been shipped to you, please contact the store asap so we may arrange return shipment, and revise your order. In the case of a revised order, we will be responsible for any shipping costs. Please use a recorded delivery service.
If your items have arrived faulty, please contact the store via phone or email. We will not accept any faulty items that may have been damaged through misuse, or normal wear and tear.
Inside the returned package, please include a note of your name, address and reason for return/exchange.
Return items to:
Mitchells Motorcycles Ltd
Delmore
Inverness
Scotland
IV3 8RG
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds will be processed through the original payment method, within 14 days of receiving the items.
- Card payments may take up to 7 days to appear in your account.
- Refunds via Paypal may take up to 30 days.
EXCHANGES
Returns policy applies. Once we have received and checked your returned items, we will dispatched the revised product asap. In store exchanges are accepted, however this will be dependable on in store stock levels.
In store exchanges are accepted, however this will be dependable on in store stock levels.
PAYMENT POLICY
We accept online payments via Credit and Debit card. Payment will be taken as soon as the order is placed, but there may be a delay before the transaction appears in your bank.
We accept payments via PayPal. Please refer to the terms and conditions at PayPal for any further information.
Items will not be dispatched until payment has been received.
A cash payment may be arranged for Collection in-store. Please contact a member of staff to arrange your order and collection date.
For any information regarding refunds or exchanges, please refer to our Returns and Exchanges policies.
We only accept payments in GBP (Pound Sterling). If you wish to pay in another currency, conversion rates from your bank may apply. Please contact your bank for further information.
Need Help?
Contact us at sales@mitchellsmc.co.uk. for questions related to refunds and returns.